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Shipping Policy

Deliveries within South Africa

The packaging and sending of art pieces are the responsibility of the artist/owner of the piece. Art it is does not store or otherwise handle the art piece.

Deliveries will be carefully packaged and labelled as fragile. 

Art it is provides clear guidelines as to how pieces should be packaged and prescribes an approved courier service (MDS Collivery (Pty) Ltd) to ensure safe delivery. 

By purchasing a piece on Art it is, you agree that we will not be held liable should an artist not adhere to our packaging guidelines. 

Art it is offers two methods of delivery to you. When placing an order, you may choose delivery via:

  1. Courier or
  2. Collection from the artist.
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The purchased pieces will be delivered to you as soon as reasonably possible.

  1. The artists will provide delivery quotes and lead times. 
  2. Shipping costs are based on your location and size of the piece and will include the cost of packing material. 
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We will notify you if a delivery can not be made within the Delivery Period. 

  1. You can cancel the order within 7 days of being notified. 
  2. Cancelled orders will be reimbursed for the purchase price.
  3. Our Terms and Conditions detail the conditions under which Art it is can cancel a purchase or delivery. 
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Deliveries outside of South Africa

Deliveries outside of South Africa need to be arranged by you. Art it is will:

  1. Complete your purchase,
  2. Prepare your pieces for pickup,
  3. Hand your packaged pieces over to the courier arranged by you. 
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Once items are collected by the courier arranged by you, Art it is considers the purchase and delivery as being completed and does not 

  1. Accept any responsibility for the goods’ safety and condition,
  2. Provide any guarantee of delivery.
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For more information, please contact jandre@artitis.co.za or call +27 83 635 7744.

Undelivered packages

Incorrectly delivered address provided by customer:

  1. Art it is will not be held responsible for parcels collected and signed for at the delivery address provided.
  2. If the parcel is returned to Art it is, we will contact you to reschedule shipping.
  3. The delivery fee will need to be paid again before the parcel is re-shipped.
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